KAREN: Were there any times where you had close calls that you thought someone wasn't gonna make it and because of what you did they made it, they survived?

AGNES: No, not that I remember, not that bad.

KAREN: What about some success story you remember, you were really proud of?

AGNES: Oh, I was proud of anything I did. Just worked out ok. You try your best. It was delivering babies, I think.

KAREN: Did you have to deal with --?

AGNES: Oh I remember, when I was in training in the -- LPN training, I had a patient, a woman that had cirrhosis of the liver from drinking too much and I took care of her for two days. And then that one day, second day, I went to lunch and I came back and her bed was empty.

And I went and asked my supervisor: “What happened to her?” And she said: “Oh, we meant to tell you when you came back from lunch that she had passed away.” I was so sad. And I didn't know about cirrhosis of the liver or -- We were still in training and she was from further southeastern. I can't even remember her name even.

KAREN: Did you have cases where, besides that one, once you were here as the health aide and working, where you had to deal with your patients dying?

AGNES: Oh, yeah. We had one mother that lost her husband. This is the one where I had to make a makeshift stretcher, her husband. This is the wife that drank so heavily that she died from drinking. She had died in one of her friends' house and they called and we had to call the doctor. And we told him that she passed away from drinking too much. And then he said: Okay, just pack up all the openings in her body.” That's what we did. And I don't know, they took her out to the airport and sent her out. I was so sad, she drunk so much. And her kids were still small, but they took care of each other. I think they had older kids.

KAREN: Yeah.